FAQ – Haven Haus

1. When will I receive my order?
Orders are processed in 1–3 business days. Shipping takes 7–20 business days depending on your location.

2. Do you offer free shipping?
Yes! Most of our products include free standard shipping.

3. Do you offer returns or refunds?
Yes, we accept returns on damaged or defective items. Email us within 7 days of delivery.

4. Can I cancel my order?
You can cancel within 12 hours of placing your order. After that, processing begins and we may not be able to stop the shipment.

5. How do I contact you?
Email us at support@havenhaus.space — we respond within 1 business day.

6. Where are you based?
We’re an online-based store. Our products are shipped directly from our suppliers to save you money.

7. Do you ship internationally?
Yes, we offer worldwide shipping.